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Event Guarantee

The tickets and hospitality packages we provide online are based on the most recent allocations available, offered in collaboration with our official partners and aligned with actual event capacities.


There is a possibility that the event you wish to attend may change regarding spectator allowances and numbers. In such scenarios, we aim to ease your concerns and ensure you have the best possible experience. Should your event be postponed or cancelled, we guarantee your ability to attend an event.

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What Does Our Event Guarantee Entail?

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  •  Rescheduled Events: If an event is rescheduled, your ticket remains valid for the new date.

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  • Cancelled Events: If the event is cancelled, our customer service team will contact you regarding your order.

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  • Read below for more details on how we handle various scenarios:

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Cancelled Event

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If the event you’ve booked is cancelled or held behind closed doors:

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  • You will have the option to retain the order amount as credit for another event.

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  • A credit voucher will be issued, which can be used on our website to book another event.

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Please note that we can only provide a credit voucher for elements booked. If you have booked travel, accommodation, or other components elsewhere, we cannot offer compensation should those providers not offer cancellations for events that do not proceed.

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Postponed Event

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If the event is postponed and rescheduled with spectators:

​

  • Your tickets will remain valid for the new date.

​

  • This will be a direct 1-to-1 transfer of your order to the new date. We recommend checking the event’s updated schedule on its official website before making travel arrangements.

​

  • If you have booked accommodation, we will transfer your hotel booking to the new date.

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  • Our customer service team will coordinate with you to confirm new travel and accommodation arrangements.

 

We strive to provide clear communication and support to ensure your experience remains seamless despite any changes.

 

We know plans can change — and when they do, your booking is protected.

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Every ticket and hospitality package booked with Event Connection Sport comes with our Event Guarantee, giving you full peace of mind from the moment you confirm.

 

If an event is cancelled or held without spectators:

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  • You’ll receive a credit voucher for the full value of your order.

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  • It can be used on any other event listed on our platform.

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  • Your voucher and instructions will be sent directly by email.

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Please note: This applies only to bookings made through Event Connection Sport. We’re unable to offer credit for flights, hotels, or other items booked externally.

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If an event is postponed:

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  • Your original tickets remain valid for the new date.

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  • If your hotel was booked through us, we’ll update the reservation to match.

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  • Our team will contact you to confirm all changes.

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We also recommend checking the official event site for the latest updates before adjusting travel plans.

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Always in Good Hands

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From Grand Slam tennis to Premier League hospitality, every booking is backed by a clear and fair policy — with real people ready to support you if anything changes.

Event Guarantee

Event Guarantee

The tickets and hospitality packages we provide online are based on the most recent allocations available, offered in collaboration with our official partners and aligned with actual event capacities.


There is a possibility that the event you wish to attend may change regarding spectator allowances and numbers. In such scenarios, we aim to ease your concerns and ensure you have the best possible experience. Should your event be postponed or cancelled, we guarantee your ability to attend an event.

​

What Does Our Event Guarantee Entail?

​

  •  Rescheduled Events: If an event is rescheduled, your ticket remains valid for the new date.

​

  • Cancelled Events: If the event is cancelled, our customer service team will contact you regarding your order.

​

  • Read below for more details on how we handle various scenarios:

​

Cancelled Event

​

If the event you’ve booked is cancelled or held behind closed doors:

​

  • You will have the option to retain the order amount as credit for another event.

​

  • A credit voucher will be issued, which can be used on our website to book another event.

​

Please note that we can only provide a credit voucher for elements booked. If you have booked travel, accommodation, or other components elsewhere, we cannot offer compensation should those providers not offer cancellations for events that do not proceed.

​

Postponed Event

​

If the event is postponed and rescheduled with spectators:

​

  • Your tickets will remain valid for the new date.

​

  • This will be a direct 1-to-1 transfer of your order to the new date. We recommend checking the event’s updated schedule on its official website before making travel arrangements.

​

  • If you have booked accommodation, we will transfer your hotel booking to the new date.

​

  • Our customer service team will coordinate with you to confirm new travel and accommodation arrangements.

 

We strive to provide clear communication and support to ensure your experience remains seamless despite any changes.

What Does Our Event Guarantee Entail?

  •  Rescheduled Events: If an event is rescheduled, your ticket remains valid for the new date.

​

  • Cancelled Events: If the event is cancelled, our customer service team will contact you regarding your order.

​

  • Read below for more details on how we handle various scenarios:

Cancelled Event

If the event you’ve booked is cancelled or held behind closed doors:

  • You will have the option to retain the order amount as credit for another event.

​

  • A credit voucher will be issued, which can be used on our website to book another event.

​

Please note that we can only provide a credit voucher for elements booked. If you have booked travel, accommodation, or other components elsewhere, we cannot offer compensation should those providers not offer cancellations for events that do not proceed.

Postponed Event

If the event is postponed and rescheduled with spectators:

​

  • Your tickets will remain valid for the new date.

​

  • This will be a direct 1-to-1 transfer of your order to the new date. We recommend checking the event’s updated schedule on its official website before making travel arrangements.

​

  • If you have booked accommodation, we will transfer your hotel booking to the new date.

​

  • Our customer service team will coordinate with you to confirm new travel and accommodation arrangements.

 

We strive to provide clear communication and support to ensure your experience remains seamless despite any changes.

We bring you closer to your favourite sports and music events

At Event Connection, we bring you closer to your favourite sports and music events worldwide. Leveraging official partnerships with leading international football clubs, iconic event venues, and world-class sports tournaments, we are dedicated to delivering exceptional live experiences. With a diverse range of official tickets and curated packages, we ensure you’ll be part of the action at the events of your dreams!

Event Guarantee

 

Your peace of mind, protected.

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At Event Connection, we understand that plans can change — especially when it comes to live events. That’s why every booking made through our platform is backed by our Event Guarantee, designed to give you complete clarity and reassurance, even if unexpected changes occur.

 

Whether you’re booking Grand Slam tennis, Premier League hospitality, or a Formula 1 experience, your investment is protected with a clear, fair, and flexible policy.

 

How We Work

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All ticket and hospitality packages listed on our website are sourced directly through our official partners and reflect live allocations and confirmed availability. Because we work closely with rights holders, venues, and trusted suppliers, the products you see on our platform are based on real-time capacity and updated inventory.

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However, due to the nature of live events, there may be instances where a match or race is postponed, cancelled, or moved behind closed doors. That’s where our Event Guarantee steps in.

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What Our Event Guarantee Covers

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We’ve outlined below what happens in each scenario — so you always know where you stand:

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If an event is postponed:

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  • Your original ticket remains fully valid for the new date.

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  • You do not need to rebook or request a new ticket.

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  • If you booked hotel accommodation through us, we’ll work to adjust your reservation to align with the new event date.

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  • Our team will be in touch to confirm your updated itinerary and assist with any further changes.

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If an event is cancelled or held without spectators:

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  • You will receive a credit voucher for the full value of your booking.

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  • This voucher can be redeemed against any other event available on our platform — giving you full flexibility to choose something that suits you.

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  • We will notify you by email and provide all necessary steps to redeem your credit.

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Important: Our guarantee only applies to tickets and services booked directly through Event Connection. We are unable to offer compensation for third-party bookings such as flights, hotels, or transport arranged outside our platform.

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Why We Offer This Guarantee

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Live events can involve variables beyond anyone’s control — and while we can’t prevent a date change or cancellation, we can make sure your booking is protected, your options are clear, and your experience remains positive from start to finish.

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Our goal is to remove the stress and uncertainty from booking premium events. If anything changes, we’ll guide you through your options and help make things right — quickly and transparently.

Become a partner of Event Connection! 

Join the club! We're always looking to collaborate with new partners. Explore the business opportunities available below.

Planning a tailored trip or incentive? We’re the ideal partner to handle your special requests, whether for small or large corporate groups.

Corporate

Enhance your client offerings with access to premium sporting and music events. Perfect for concierge companies and VIP service providers looking to deliver top-tier experiences.

Concierge & VIP Services

As an affiliate partner, you earn a commission when tickets are sold via the link on your website.

Affiliate 

You can sell our event tickets by placing orders manually through our exclusive B2B Partner Portal.

Selling Event Tickets

F1

Let’s Chat

We make it easy for businesses to access world-class sporting and music events with our dedicated B2B platform. Whether it’s ticket-only options or premium hospitality packages, we ensure that every experience meets the highest standards for you and your clients.

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Our team is ready to help you integrate events into your business strategy, offering seamless solutions tailored to your needs. The possibilities are endless, and we thrive on delivering exactly what you’re looking for.

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Let’s make unforgettable experiences happen—get in touch today!

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