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Event Guarantee
The tickets and hospitality packages we provide online are based on the most recent allocations available, offered in collaboration with our official partners and aligned with actual event capacities.
There is a possibility that the event you wish to attend may change regarding spectator allowances and numbers. In such scenarios, we aim to ease your concerns and ensure you have the best possible experience. Should your event be postponed or cancelled, we guarantee your ability to attend an event.
What Does Our Event Guarantee Entail?
-
Rescheduled Events: If an event is rescheduled, your ticket remains valid for the new date.
-
Cancelled Events: If the event is cancelled, our customer service team will contact you regarding your order.
-
Read below for more details on how we handle various scenarios:
Cancelled Event
If the event you’ve booked is cancelled or held behind closed doors:
-
You will have the option to retain the order amount as credit for another event.
-
A credit voucher will be issued, which can be used on our website to book another event.
Please note that we can only provide a credit voucher for elements booked. If you have booked travel, accommodation, or other components elsewhere, we cannot offer compensation should those providers not offer cancellations for events that do not proceed.
Postponed Event
If the event is postponed and rescheduled with spectators:
-
Your tickets will remain valid for the new date.
-
This will be a direct 1-to-1 transfer of your order to the new date. We recommend checking the event’s updated schedule on its official website before making travel arrangements.
-
If you have booked accommodation, we will transfer your hotel booking to the new date.
-
Our customer service team will coordinate with you to confirm new travel and accommodation arrangements.
We strive to provide clear communication and support to ensure your experience remains seamless despite any changes.
Event Connection Sport Ltd (“we”, “us” or “our”) is committed to protecting your personal data and upholding your privacy rights under the UK General Data Protection Regulation (UK GDPR) and other applicable UK data protection laws. This Privacy Policy outlines the types of personal data we collect, how we use and protect that information, and what rights you have as a user of our website and services.
What does this Privacy Policy apply to?
This policy applies to your use of our website and services provided through www.eventconnectionsport.com, as well as any partner portals or subdomains operated by Event Connection Sport. By using our platform, you agree to the collection and use of information in accordance with this policy.
What personal data do we collect?
We collect personal data that allows us to provide our services, fulfil bookings, and improve your experience. This may include:
-
Full name and title
-
Email address and phone number
-
Billing and delivery addresses
-
Booking history and preferences
-
Account login details
-
IP address, device information, browser type, and location (city-level)
We also gather data related to your use of our website, such as click behavior, viewed pages, and your interaction with our booking system or customer support tools.
How we use your personal data
We use your personal data to:
-
Process bookings and send confirmation details
-
Manage your user account and preferences
-
Communicate updates or service-related notices
-
Provide customer support
-
Improve website functionality and marketing campaigns
-
Send promotional content (only if you opt-in)
We process your information on the basis of contract necessity, legal obligation, consent (where applicable), or legitimate business interests such as ensuring smooth service delivery and improving our offerings.
Cookies and tracking technologies
When you visit our site, we use cookies to collect and store information about your visit. These include necessary cookies for site functionality, as well as optional cookies for analytics, preferences, and marketing — subject to your consent.
We use services such as Google Analytics, Meta (Facebook), Hotjar, and LinkedIn to understand how visitors interact with our website. These tools may collect anonymised behavioral data such as page views, device type, and location based on IP address. If you opt into marketing cookies, we may use this information to tailor content and advertising on other platforms.
Your booking and client profile
When you make a booking, we collect and store your email address and related purchase details. If you register for an account or submit your details through our forms, we create a customer profile in our system. If you've opted into marketing, we may also use this profile to personalise future communications and product suggestions.
How we store and protect your data
We store your personal data securely using encryption, password protection, and access controls. Only authorised team members can access your data, and only where necessary to perform their duties.
Booking-related data is retained for as long as legally required under UK law (typically seven years). Analytics identifiers and cookie-related data are kept for up to 14 months. Inactive accounts or personal data no longer needed will be securely deleted or anonymised.
Third-party service providers
To support our operations and fulfil our services, we may share your data with trusted partners such as:
-
Payment processing services
-
Website and hosting providers
-
Customer data platforms (e.g. analytics, chat tools)
-
Advertising platforms (e.g. Google Ads, Meta, LinkedIn)
-
Affiliate tracking networks
All third parties are contractually obligated to comply with data protection laws and are only granted access to the data necessary for their function. We never sell or rent your personal data to external parties.
Promotions and competitions
From time to time, we may run promotions or giveaways. If you choose to participate, we may collect data such as your name, contact details, and entry submissions. Participation implies consent for us to contact you about the promotion. If you provide images, testimonials, or other content, we may ask for explicit permission to share this on our platforms or marketing channels.
Your rights under UK GDPR
You have the right to access, correct, or delete your personal data at any time. You may also request that we restrict or stop processing your data, object to data use under certain grounds, or request a copy of your data in a portable format.
To exercise any of these rights, you can log into your account or contact us directly at privacy@eventconnectionsport.com. If you are unhappy with how your data has been handled, you may also contact the UK Information Commissioner’s Office at www.ico.org.uk.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect legal or operational changes. Any updates will be posted on this page and, if necessary, communicated to you directly. Please check this policy regularly to stay informed.
Contact information
If you have any questions or concerns about this policy or how your data is handled, please contact:
Event Connection Sport Ltd
Registered in the United Kingdom
Email: privacy@eventconnectionsport.com
Privacy Policy
Event Guarantee
The tickets and hospitality packages we provide online are based on the most recent allocations available, offered in collaboration with our official partners and aligned with actual event capacities.
There is a possibility that the event you wish to attend may change regarding spectator allowances and numbers. In such scenarios, we aim to ease your concerns and ensure you have the best possible experience. Should your event be postponed or cancelled, we guarantee your ability to attend an event.
What Does Our Event Guarantee Entail?
-
Rescheduled Events: If an event is rescheduled, your ticket remains valid for the new date.
-
Cancelled Events: If the event is cancelled, our customer service team will contact you regarding your order.
-
Read below for more details on how we handle various scenarios:
Cancelled Event
If the event you’ve booked is cancelled or held behind closed doors:
-
You will have the option to retain the order amount as credit for another event.
-
A credit voucher will be issued, which can be used on our website to book another event.
Please note that we can only provide a credit voucher for elements booked. If you have booked travel, accommodation, or other components elsewhere, we cannot offer compensation should those providers not offer cancellations for events that do not proceed.
Postponed Event
If the event is postponed and rescheduled with spectators:
-
Your tickets will remain valid for the new date.
-
This will be a direct 1-to-1 transfer of your order to the new date. We recommend checking the event’s updated schedule on its official website before making travel arrangements.
-
If you have booked accommodation, we will transfer your hotel booking to the new date.
-
Our customer service team will coordinate with you to confirm new travel and accommodation arrangements.
We strive to provide clear communication and support to ensure your experience remains seamless despite any changes.
What Does Our Event Guarantee Entail?
-
Rescheduled Events: If an event is rescheduled, your ticket remains valid for the new date.
-
Cancelled Events: If the event is cancelled, our customer service team will contact you regarding your order.
-
Read below for more details on how we handle various scenarios:
Cancelled Event
If the event you’ve booked is cancelled or held behind closed doors:
-
You will have the option to retain the order amount as credit for another event.
-
A credit voucher will be issued, which can be used on our website to book another event.
Please note that we can only provide a credit voucher for elements booked. If you have booked travel, accommodation, or other components elsewhere, we cannot offer compensation should those providers not offer cancellations for events that do not proceed.
Postponed Event
If the event is postponed and rescheduled with spectators:
-
Your tickets will remain valid for the new date.
-
This will be a direct 1-to-1 transfer of your order to the new date. We recommend checking the event’s updated schedule on its official website before making travel arrangements.
-
If you have booked accommodation, we will transfer your hotel booking to the new date.
-
Our customer service team will coordinate with you to confirm new travel and accommodation arrangements.
We strive to provide clear communication and support to ensure your experience remains seamless despite any changes.
Privacy Policy
Introduction
Event Connection Sport Ltd (“we”, “us” or “our”) is committed to protecting your personal data and upholding your privacy rights under the UK General Data Protection Regulation (UK GDPR) and other applicable UK data protection laws. This Privacy Policy outlines the types of personal data we collect, how we use and protect that information, and what rights you have as a user of our website and services.
What does this Privacy Policy apply to?
This policy applies to your use of our website and services provided through www.eventconnectionsport.com, as well as any partner portals or subdomains operated by Event Connection Sport. By using our platform, you agree to the collection and use of information in accordance with this policy.
What personal data do we collect?
We collect personal data that allows us to provide our services, fulfil bookings, and improve your experience. This may include:
-
Full name and title
-
Email address and phone number
-
Billing and delivery addresses
-
Booking history and preferences
-
Account login details
-
IP address, device information, browser type, and location (city-level)
We also gather data related to your use of our website, such as click behavior, viewed pages, and your interaction with our booking system or customer support tools.
How we use your personal data
We use your personal data to:
-
Process bookings and send confirmation details
-
Manage your user account and preferences
-
Communicate updates or service-related notices
-
Provide customer support
-
Improve website functionality and marketing campaigns
-
Send promotional content (only if you opt-in)
We process your information on the basis of contract necessity, legal obligation, consent (where applicable), or legitimate business interests such as ensuring smooth service delivery and improving our offerings.
Cookies and tracking technologies
When you visit our site, we use cookies to collect and store information about your visit. These include necessary cookies for site functionality, as well as optional cookies for analytics, preferences, and marketing — subject to your consent.
We use services such as Google Analytics, Meta (Facebook), Hotjar, and LinkedIn to understand how visitors interact with our website. These tools may collect anonymised behavioral data such as page views, device type, and location based on IP address. If you opt into marketing cookies, we may use this information to tailor content and advertising on other platforms.
Your booking and client profile
When you make a booking, we collect and store your email address and related purchase details. If you register for an account or submit your details through our forms, we create a customer profile in our system. If you've opted into marketing, we may also use this profile to personalise future communications and product suggestions.
How we store and protect your data
We store your personal data securely using encryption, password protection, and access controls. Only authorised team members can access your data, and only where necessary to perform their duties.
Booking-related data is retained for as long as legally required under UK law (typically seven years). Analytics identifiers and cookie-related data are kept for up to 14 months. Inactive accounts or personal data no longer needed will be securely deleted or anonymised.
Third-party service providers
To support our operations and fulfil our services, we may share your data with trusted partners such as:
-
Payment processing services
-
Website and hosting providers
-
Customer data platforms (e.g. analytics, chat tools)
-
Advertising platforms (e.g. Google Ads, Meta, LinkedIn)
-
Affiliate tracking networks
All third parties are contractually obligated to comply with data protection laws and are only granted access to the data necessary for their function. We never sell or rent your personal data to external parties.
Promotions and competitions
From time to time, we may run promotions or giveaways. If you choose to participate, we may collect data such as your name, contact details, and entry submissions. Participation implies consent for us to contact you about the promotion. If you provide images, testimonials, or other content, we may ask for explicit permission to share this on our platforms or marketing channels.
Your rights under UK GDPR
You have the right to access, correct, or delete your personal data at any time. You may also request that we restrict or stop processing your data, object to data use under certain grounds, or request a copy of your data in a portable format.
To exercise any of these rights, you can log into your account or contact us directly at privacy@eventconnectionsport.com. If you are unhappy with how your data has been handled, you may also contact the UK Information Commissioner’s Office at www.ico.org.uk.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect legal or operational changes. Any updates will be posted on this page and, if necessary, communicated to you directly. Please check this policy regularly to stay informed.
Contact information
If you have any questions or concerns about this policy or how your data is handled, please contact:
Event Connection Sport Ltd
Registered in the United Kingdom
Email: privacy@eventconnectionsport.com
Become a partner of Event Connection!
Join the club! We're always looking to collaborate with new partners. Explore the business opportunities available below.
Planning a tailored trip or incentive? We’re the ideal partner to handle your special requests, whether for small or large corporate groups.
Corporate
Enhance your client offerings with access to premium sporting and music events. Perfect for concierge companies and VIP service providers looking to deliver top-tier experiences.
Concierge & VIP Services
As an affiliate partner, you earn a commission when tickets are sold via the link on your website.
Affiliate
You can sell our event tickets by placing orders manually through our exclusive B2B Partner Portal.
Selling Event Tickets
Let’s Chat
We make it easy for businesses to access world-class sporting and music events with our dedicated B2B platform. Whether it’s ticket-only options or premium hospitality packages, we ensure that every experience meets the highest standards for you and your clients.
Our team is ready to help you integrate events into your business strategy, offering seamless solutions tailored to your needs. The possibilities are endless, and we thrive on delivering exactly what you’re looking for.
Let’s make unforgettable experiences happen—get in touch today!
We bring you closer to your favourite sports and music events
At Event Connection, we bring you closer to your favourite sports and music events worldwide. Leveraging official partnerships with leading international football clubs, iconic event venues, and world-class sports tournaments, we are dedicated to delivering exceptional live experiences. With a diverse range of official tickets and curated packages, we ensure you’ll be part of the action at the events of your dreams!